For Genesis Supply Store, we developed a custom AI-powered chatbot designed to streamline customer interactions by handling product recommendations, order tracking, store policies, and guiding users through the sales funnel to their top-selling products. Unlike typical Shopify chatbots focused primarily on CRM lead capture, this proprietary solution was purpose-built to address a specific operational challenge: reducing the volume of retail-related phone calls to their commercial division.

Genesis's commercial store was frequently interrupted by inquiries meant for the retail side, diverting critical resources. Our chatbot alleviates this issue by intelligently resolving customer questions at the source. Additionally, the system was built with adaptability in mind, allowing for seamless updates and enhancements as customer needs evolve.